Winning Business Relationships Where It Matters

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WINNING BUSINESS RELATIONSHIPS WHERE IT MATTERS 

Duration: 1 Day
Time: 9.00am - 5.00pm

Introduction

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”- Anthony Robbins
 
If you have ever had a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in sales leadership, performance and management. 
 
This unique 1-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the business communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.
 
Winning Business Relationships Where It Matters focuses on the following areas: 
  • Communication
  • Contribution
  • Engagement
  • Feedback
  • Relationship building      

Benefits

After completing the training, you should be able to:  
  • Build winning relationships easily
  • Develop the power of perspective
  • Improve your personal style of communicating
  • Understand and employ the business communication process effectively
  • Use various communication strategies effectively

Key Content

MODULE 1: INTERPERSONAL COMMUNICATION

  • Building credibility
  • The 4 Customer Behavioral Styles
  • Identifying your personal style
  • Developing your style towards effective selling
  • Shifting into positive action 

MODULE 2: FINDING THE WHITE SPACE

  • Context vs content
  • The I-Maze
  • Value of change
  • Risk taking in change management
  • Moving forward with ideas 

MODULE 3: MAPPING THE RELATIONSHIP

  • The 3 keys unleashed
  • Expectation vs reality
  • What do we stop doing
  • What do we start doing
  • What do we do differently 

MODULE 4: BRIDGING THE GAP

  • Live demonstration
  • The Hot Seat
  • The role of the audience
  • Objective and subjective review
  • The Devil’s Advocate
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